Matcha FAQs

Use about 1 teaspoon (2g) of matcha for a standard serving, whisked with water or made into a latte. For a lighter cup, start with ½ teaspoon (1g) and adjust to taste.

Matcha naturally contains caffeine, and the amount varies by grade and harvest. Each product page lists the caffeine measured in that product’s lab report. For less caffeine, try Organic Decaf Matcha, with most of its caffeine removed by a chemical-free process.

We offer three grades. Ritual Grade is our ceremonial matcha, made for whisking with water and drinking on its own. Master Grade is our highest selection, rich enough for koicha. Everyday Grade includes latte and culinary matcha made to hold up in milk and recipes. Every grade is grown in Japan.

All of our matcha is grown, harvested and stone-milled in Japan, in regions including Uji and Kagoshima. All our USDA organic matcha comes from Kagoshima.

Use water between 165 and 180°F (74–82°C). Boiling water scorches matcha and brings out bitter, astringent notes. If you don’t have a thermometer, let boiled water rest for about two minutes.

Yes. Our matcha is screened in six-stage testing for heavy metals, pesticide residues, microbes and radioactivity. See the results on our Lab Results page.

Yes. Our pure matcha is 100% ground green tea, with no grain-based fillers, added sugar, dairy or animal products. It is naturally gluten-free and vegan. Blends and flavored products contain other ingredients, so check each product’s label.

Our pure matcha green tea powder contains no other ingredients and is processed in a facility dedicated to green tea.

Products with more than one ingredient may be processed or packaged on equipment that also handles milk, eggs, peanuts or tree nuts. We take precautions against cross-contact but can’t guarantee those products are free of these allergens. If you have a food allergy, please check with your healthcare provider before trying a new product.

Keep matcha sealed in an airtight container away from light, heat and moisture. A cool cupboard is fine for an open tin you’ll finish within a month. For longer, store it in the fridge or freezer, and let the tin reach room temperature before opening so no condensation gets in.

Every tin carries a best-by date. Matcha tastes freshest soon after opening, so enjoy an open tin within a month or two for the brightest color and flavor.

Store both in a cool, dry place away from direct sunlight and heat, and seal the container tightly after each use to keep moisture out.

Our tea bags are 100% plastic-free. They’re made from plant-based material derived from potato starch and are compostable.

Our Amazon listings are held to the same quality and testing standards as everything we sell. Our website carries our full range, including rarer blends you won’t find on Amazon.

Yes. Our matcha bowls are handcrafted by artisans in Japan and comply with food-safety standards for items that touch food, including the clays and glazes used.

Our matcha bowls are handcrafted by experienced artisans in Japan. Our other tools and kits are made by skilled craftspeople across Asia, using traditional methods.

On any product page, choose One-time for a single order or Subscribe + Save to save 15% on every order. Then add to cart and check out.

Orders are processed right away, so please double-check your details before you check out. If you need a change, email support@matcha.com as soon as possible and we’ll do our best. Once an order has been processed, we can’t change or cancel it.

US orders typically arrive 3–5 business days after they ship. International orders usually arrive in 5–12 business days. Times can vary by carrier. You’ll get an email with tracking as soon as your order ships.

Shipping is free on US orders of $59 or more and on Canadian orders over $90. International shipping is calculated at checkout.

Carriers sometimes mark a package delivered a day or two before it arrives. Check with neighbors, around your property and at your local post office. If it still hasn’t turned up after a few days, email support@matcha.com.

Occasionally carriers have delays outside our control. Email support@matcha.com with your order number and we’ll help.

If tracking confirms a package was delivered, we’re unable to replace it. We’ve found that “missing” packages often arrive a few days later. Please contact your carrier, and email support@matcha.com if you need help.

Yes, we ship to most countries, including Canada, Europe and Asia. Choose One-time on the product page; Subscribe + Save is available in the US only.

International orders may be subject to duties, taxes or fees set by the destination country. Choose “Taxes and Duties Paid” at checkout when available to avoid surprises. Otherwise orders ship Delivery Duties Unpaid (DDU) and the recipient pays any fees. Customs fees are non-refundable. Once a package leaves the US, we can’t be responsible for customs holds, delays or refused duties.

Items must be unopened, in new condition and in their original packaging, with proof of purchase. Items bought with a promotional or subscription discount aren’t eligible for return; only regularly priced items can be refunded. Read the full return policy.

Check that your item meets the guidelines above, then email support@matcha.com. Once we confirm eligibility, ship the item back with tracking. Return shipping is paid by the customer and isn’t refundable. A processing fee of $5 or 15% of the refund, whichever is greater, is deducted from eligible returns.

If the item was marked as a gift and shipped to you, you’ll receive a gift credit for its value once we receive it. If it wasn’t marked as a gift, the refund goes to the original purchaser.

We replace items only if they arrive defective or damaged. Email support@matcha.com and we’ll take care of it.

No, you can check out as a guest. An account lets you manage subscriptions, track orders, update your shipping address, see your order history and get member offers.

Your account may not be activated yet. Email support@matcha.com and we’ll send you an activation invite.

Click “Forgot password?” on the login page and enter your email. We’ll send a reset link; check your spam or promotions folder if you don’t see it.

Subscribe + Save is our subscription, free to join. Choose your matcha and how often it arrives, and save 15% on every subscription order, with free US shipping on every Subscribe + Save order. Every product qualifies except kits. Skip, pause or cancel anytime.

Select Subscribe + Save on any eligible product page, choose your delivery frequency and check out.

Before adding a product to your cart, select One-time instead of Subscribe + Save, then check out as usual.

Log in to your account on matcha.com and open Manage Subscriptions. You can reschedule, skip, change products or update your address there. Use a web browser rather than the mobile app.

Yes. Go to Manage Subscriptions in your account to add or update a code for upcoming orders.

Yes. We email you before each upcoming subscription order so you have time to make changes.